Help & FAQ

98bd Frequently Asked Questions — Member Help Guide for Bangladesh Users

Looking for answers about your 98bd account, available games, deposits, or responsible gaming tools? This page covers the questions members in Bangladesh ask most often. Browse by topic below.

Adults Only — This platform is strictly for users aged 18 and above

Adults Only — 18+: All content and services on 98bd are intended exclusively for adults aged 18 and above. If you are under 18, you are not permitted to use this platform. Responsible gaming is a core part of how 98bd operates.

Account Games Deposits & Withdrawals Mobile App Responsible Gaming Security
Account & Registration
Who is eligible to register on 98bd?
98bd is strictly for adults aged 18 and above. To register, you must be at least 18 years old, provide accurate personal information, and agree to the platform's Terms and Conditions, Privacy Policy, and Responsible Gaming guidelines. Registration is for personal use only — you may not create an account on behalf of another person.
How do I create a new account?
Visit the Register page and complete the registration form. You will need to provide a username, email address, mobile number, date of birth, and a secure password. Once you have confirmed your age and agreed to the terms, submit the form and follow the verification instructions sent to your email or mobile.
Can I hold more than one account?
No. Each individual is permitted to hold only one account on 98bd. Creating duplicate accounts is not allowed and may result in the suspension of all associated accounts. If you believe a duplicate account was created in error, contact the support team at the email address in the footer.
How do I log in to my account?
Go to the Login page and enter your registered username or email address along with your password. If your credentials are correct and your account is active, you will be taken to your member dashboard. For a more detailed guide, visit the Member Login page.
I forgot my password. How do I reset it?
Use the password recovery option on the Login page. Enter your registered email address and follow the instructions sent to your inbox. If the reset email does not arrive within a few minutes, check your spam or junk folder. Make sure you are checking the same email address you used when registering.
Can I update my personal details after registering?
Some account details can be updated from your member dashboard after logging in. For changes to core identity information such as your name or date of birth, you may be required to submit supporting documents for verification. This is a standard procedure to protect account integrity.
Why has my account been restricted?
Accounts may be temporarily restricted for several reasons, including a pending identity verification request, a self-exclusion period you previously set, or a review triggered by unusual activity. If you are unsure why your account is restricted, contact the support team at the email address shown in the footer for clarification.
Games & Platform Features
What types of games are available on 98bd?
98bd offers a range of gaming options for registered adult members, including:
  • Sports Betting — cricket, football, and other sports popular in Bangladesh.
  • Live Casino — real-time table games with live dealers.
  • Slots Games — a wide selection of slot titles with varying themes and mechanics.
You can explore each section from the navigation menu at the top of the page.
Do I need to download anything to play?
Most games on 98bd can be accessed directly through your web browser without any additional downloads. However, for a more optimised experience — especially on mobile — you can download the 98bd app. Visit the Download App page for instructions.
What is the VIP Club?
The VIP Club is a tiered membership programme for active adult members of 98bd. As you engage with the platform over time, you may become eligible for higher membership tiers that come with additional platform benefits. Details about the current tier structure and eligibility criteria are available on the VIP Club page.
Where can I see notable member wins?
The Big Wins page showcases notable results from members across different game categories. This section is updated regularly and gives you a sense of the range of outcomes that have occurred on the platform. Please note that past results do not indicate or predict future outcomes.
Which sports can I bet on?
The Sports Betting section covers a range of sports. Cricket and football are among the most popular choices for members in Bangladesh, but additional sports and markets are also available. The full list of available sports and current events can be found after logging in to your account.
Deposits & Withdrawals
What currency does 98bd use?
98bd supports BDT (Bangladeshi Taka) as the primary currency for members in Bangladesh. This makes it straightforward to manage your account balance without needing to convert funds. Specific payment method details are available within your member dashboard after logging in.
How long do deposits take to reflect in my account?
Processing times vary depending on the payment method you use. Some methods reflect funds more quickly than others. For the most accurate and up-to-date information on deposit processing times for each available method, refer to the payment section within your member dashboard.
How do I request a withdrawal?
Withdrawal requests can be submitted from your member dashboard after logging in. You will need to select your preferred withdrawal method and enter the amount. Ensure your account has completed any required verification steps before submitting a withdrawal request, as unverified accounts may experience delays.
Why might my withdrawal be delayed?
Withdrawals can be delayed for several reasons, including pending identity verification, a review of recent account activity, or processing times associated with your chosen payment method. If your withdrawal has been pending for longer than expected, contact the support team at the email address in the footer with your account details.
Is there a minimum or maximum deposit amount?
Minimum and maximum deposit limits depend on the payment method selected. These limits are displayed during the deposit process within your member dashboard. Setting a personal deposit limit is also possible through the responsible gaming tools in your account — this can help you manage your spending in a structured way.
Mobile App
Is there a mobile app for 98bd?
Yes. The 98bd app is available for mobile devices and provides access to the same features as the desktop version, optimised for smaller screens. Visit the Download App page for full installation instructions.
Is the mobile app free to download?
Yes, the app itself is free to download. Standard data charges from your mobile network provider may apply when using the app. The Download App page has the latest information on supported devices and installation steps.
Can I use the same account on both mobile and desktop?
Yes. Your 98bd member account works across both the mobile app and the desktop browser version. Simply log in with the same credentials on either platform. Your account balance, history, and settings remain consistent across devices.
Responsible Gaming
What responsible gaming tools does 98bd offer?
98bd provides several tools to help adult members manage their gaming activity responsibly:
  • Deposit limits — set a cap on how much you can deposit within a given period.
  • Session time reminders — receive alerts when you have been active for a set duration.
  • Self-exclusion — temporarily or permanently restrict access to your account.
  • Account activity history — review your past sessions and transactions at any time.
These tools are accessible from your member dashboard. For more detailed guidance, visit the Responsible Gaming page.
How do I set a deposit limit on my account?
Deposit limits can be configured from the responsible gaming section of your member dashboard. You can set daily, weekly, or monthly limits. Once a limit is set, it takes effect immediately. Increasing a limit may require a cooling-off period before the change is applied, to give you time to reconsider.
What is self-exclusion and how does it work?
Self-exclusion allows you to voluntarily restrict access to your 98bd account for a chosen period. During a self-exclusion period, you will not be able to log in or place any activity. This tool is designed for members who feel they need a break from gaming. To request self-exclusion, visit the responsible gaming section of your dashboard or contact support at the email in the footer.
I am concerned about my gaming habits. Where can I get help?
If you feel your gaming activity is becoming difficult to manage, the first step is to use the self-exclusion or deposit limit tools in your account. You can also visit the Responsible Gaming page for detailed information on support resources available in Bangladesh. Seeking help early is always the right approach.

Reminder: Online gaming involves financial risk and is not a source of income. 98bd is an adults-only platform for entertainment purposes. Always set limits and play within your means. If gaming stops being enjoyable, take a break.

Account Security & Privacy
How does 98bd protect my personal data?
98bd uses encrypted connections to protect data transmitted between your device and the platform. Personal information collected during registration and account use is handled in accordance with the platform's Privacy Policy. For full details on how your data is collected, stored, and used, visit the Privacy Policy page.
Will 98bd ever ask for my password by email or chat?
No. 98bd will never ask you to share your password via email, chat, or any other channel. If you receive a message claiming to be from 98bd and asking for your password or other sensitive credentials, do not respond and do not click any links in that message. Report it to the support team immediately.
What should I do if I suspect unauthorised access to my account?
If you suspect that someone else has accessed your account without your permission, change your password immediately from the login page and contact the support team at the email address in the footer. Provide as much detail as possible so the team can investigate and secure your account promptly.
Where can I read the full Terms and Privacy Policy?
The full platform rules are available on the Terms and Conditions page. Details about how your personal information is handled can be found on the Privacy Policy page. Both documents are written in plain English and are worth reading before you start using the platform.

Quick Navigation

Platform Policies

Still Need Help?

If your question is not covered on this page, you can reach the 98bd support team by email. The address is listed in the footer below.

When writing in, include your registered username and a clear description of the issue so the team can assist you as efficiently as possible.

Adults Only — 18+

98bd is an entertainment platform for adults only. All members must be 18 years of age or older. Responsible gaming is encouraged at all times.

Responsible Gaming Page

Ready to Get Started?

If you have found the answers you were looking for, you can head back to the homepage or create a free member account. Registration is open to adults aged 18 and above in Bangladesh.

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Adults only. 18+ strictly enforced. Please engage with the platform responsibly.